career

Position Description

Desktop Support Engineer Job Responsibilities and Duties:

• Responds to client inquiries
• Provides technical support to users
• Troubleshoots hardware and software issues
• Provides instructions or directly sets up desktop hardware
• Assists with installation of computer software and operating system updates
• Records logs of rendered support

Desktop Support Engineer Job Requirements:

• Degree in computer science or a similar field.
• At least 3 years of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Experience with SysOps.
• Azure, AWS, and GCP certifications preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.
• Client management skills.

Position Description

Cloud Engineer Responsibilities:

• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
• Modifying and improving existing systems.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Designing, developing and deploying modular cloud-based systems.
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

Cloud Engineer Requirements:

• Degree in computer science or a similar field.
• At least 3 years of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Experience with SysOps.
• Azure, AWS, and GCP certifications preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.
• Client management skills.

Objectives of this role

• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies
• Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
• Manage cloud environments in accordance with company security guidelines Responsibilities
• At the direction of lead architects, develop and implement technical efforts to design, build, and deploy AWS applications, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics
• Participate in all aspects of the software development lifecycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures
• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary
• Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity

Required skills and qualifications

• Three or more years of experience in architecting, designing, developing, and implementing cloud solutions on AWS platforms
• Understanding of and experience with the five pillars of a well-architected framework
• Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytics
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in computer science, information technology, or mathematics
• Knowledge of web services, API, REST, and RPC
• Azure certification

Position Description

Operational Management

• Manage virtual and physical servers with Windows Server 2003 – 2012 R2 and RHEL operating systems.
• Manage Active Directory, Microsoft Office 365, and server and workstation patching with SCCM.
• Manage the physical and virtual environment (VMware) of 300 plus servers.
• Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best- practices. Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.
• Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information.
• Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations. Develop required reports in response to business user and management needs.
• Manage vendors, outsourcers, and contractors to secure software products and services.
• Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access.

Strategy & Planning

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

Position Description

Duties and responsibilities of the job

• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation
• Configuring firewalls, routing and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders

Job qualifications and requirements

• Holding a degree and having a technical background will be required to gain a Network Engineer role. Degrees in the following subjects can be included:
• Organizations may also have specific requirements depending on their current network configuration. As a guide, a CCNP (Cisco Certified Network Professional) certification is desirable.
• As well as formal qualifications, a Network Engineer job description should include the following qualities:
• An analytical mind
• An ability to learn new technologies quickly
• Good time management skills
• An ability to follow processes
• Strong documentation skills
• Good communication skills – both written and verbal

Position Description

Desired Skills and Experience

• Professional qualification in a relevant field; Degree is an added advantage
• At least 2-3 years proven work experience as an office administrator
• Experience handling service providers ie Transport, ticketing, office suppliers, accommodation.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Ability to use Microsoft Office including Word, Excel, Access and PowerPoint.
• The ability to create a positive, everlasting impression with the most professional, courteous and expedient manner and to continually strive for superior client service.
• Enjoys dealing with people daily and is tolerant of rude people, polite but assertive.
• Proactive, punctual and reliable.
• Good organizational and multitasking abilities.
• Superior verbal and written communication skills, with an emphasis on tack and diplomacy
• Business driven, people focused, with exceptional influencing skills; excellent organizational, multi-tasking, presentation and time-management skills.
• Passion for social enterprise, development of people and environmental benefits.
• Record Management; Electronic and paper filing systems are well maintained.

Skills and Competencies

• People and Team Development: Demonstrates inspirational leadership that motivates and engages others. Leads and develops high performing teams where everyone feels valued and contributes to the continued success of the organization. Acts as a role model; inspires people to act.
• Drive Results: Translate strategy into action and drives tenaciously and innovatively for outstanding results. Displays creativity in avoiding problems, reacting quickly and decisively to deal with risks and opportunities.
• Relationship Management: Develops and maintains effective collaborative relationships and networks with strategic contacts
• Ownership: Takes personal responsibility for performance. Champions continuous improvement and inspires others to deliver whilst balancing risk, business competitiveness and customer satisfaction.

Position Description

Duties and responsibilities

• Reviews daily inventory activity; maintains accurate inventory master files, manufacturer and item numbers, minimums and material descriptions.
• Maintains adequate levels of inventory stock of all critical spare parts for each machines.
• Prepares re-order reports with quantities required for inventory stock and forwards to Purchase department for ordering.
• Supervises Physical Inventory Count. Provides proper accounting for year-end stock taking and proper accounting to General Ledger.
• Reviews Delivery records, monitor GRN, file until invoice is received. Reconciles invoices with correct GRN, then forwards both to accounts for payments.
• Work closely with Purchase department and vendor for quick delivery and services.
• Issues supplies, materials and equipment to required department employees.
• Receives delivered supplies, materials and equipment from suppliers as well as re-stocks and inspects items returned into inventory.
• Organizes and maintains storage and inventory areas for efficient material storage and handling, including labelling/tagging, stocking and organizing stock items on shelving.
• Works closely with maintenance and production department to understand various requirements of parts and consumables.
• Organize the spare parts inventory / stock storage and re-order procedures.
• Health and safety. Take reasonable care to look after their own health and safety.
• safeguard the health and safety of other people affected by their work, co-operate with their employer's health and safety procedures.
• use tools and other equipment properly, according to relevant safety instructions and any training they have been given, not misuse equipment provided for their health and safety.
• Materials Management process, Inventory management, store keeping. Practical knowledge in using Word and Excel, use of Outlook, should have worked in any ERP.

Position Description

RESPONSIBILITIES

• Familiarity with common office processes, including filing, handling mail and directing telephone calls.
• Computer literacy, including familiarity with common word processing, spreadsheet, database and basic accounting software.
• Accurate and efficient typing skills for data entry, taking minutes and dictations, answering emails and typing letters and other documents.
• Verbal communication for addressing other employees, customers and other business contacts. Customer service for dealing with members of the public.
• Organization and ability to multitask for filing and completing several clerical and administrative tasks at once.
• Attention to detail to ensure all tasks are completed to a high standard, such as taking sufficiently detailed minutes and telephone messages.
• Integrity and discretion when working with sensitive employee and customer details.
• Updating and storing business files to ensure they are accurate and accessible for other employees. Typing reports, letters and other business documents.
• Sorting mail and responding to it or distributing it to appropriate employees.
• Answering telephone calls and emails and redirecting them to other employees when appropriate.
• Issuing invoices and following up outstanding payments. Taking dictations and minutes during meetings.
• Making travel arrangements for other company employees’ business trips.
• Monitoring office supplies and reporting when stock levels are low to office manager.

Position Description

KEY DUTIES AND RESPONSIBILITIES:

• Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
• Makes intra- and inter-campus deliveries of requested surplus office furniture and merchandise; maintains records of all deliveries.
• Fills supply requisitions; assists buyer in ordering adequate merchandise and supplies; delivers orders to faculty and staff.
• Receives, stores, tags and tracks surplus property; prepares property lists for items to be sold at auction.
• Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.
• Ships canceled and damaged items back to vendors.
• Delivers and sets up furniture for various campus events.
• Handles and documents storage and transportation of hazardous materials.
• Maintains the warehouse, records area and stores area in a neat and orderly manner.
• Answers questions regarding procedures and resolves discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.
• Trains and directs the work of student employees.

KNOWLEDGE OF:

Modern warehouse procedures, including methods of proper and orderly storage and issuance of materials; basic stock inventory procedures; requisitions, purchase orders, invoices, packing slips, bills of lading, freight tags, and the use and meaning of each; computerized warehouse record keeping systems.

Position Description

ESSENTIAL FUNCTIONS OF THE JOB:

• Plans, organizes, assigns work, supervises, trains, motivates, reviews, and evaluates the performance of subordinates in the repair services and maintenance of a wide variety of municipal fleet vehicles and other specialized equipment. Recommends hire, trains, motivates and evaluates assigned personnel; provides and coordinates staff training; works with employees to correct deficiencies; initiates disciplinary and termination procedures in conjunction with management.
• Develops and recommends policies and procedures for the efficient management of the government fleet vehicles and equipment and software systems. Establishes and oversees data- tracking practices including: fleet mileage, repair requests, fuel management, vehicle replacement rates, inventory, operations and maintenance rates. Determines, schedules, and coordinates purchase and retirement of fleet vehicles and equipment.
• Develops and implements goals, objectives, policies and priorities to identify opportunities for improving Fleet services. Performs cost and data analysis, and identifies resources to reduce operating expenses and carbon footprint impacts. Reviews recommendations with appropriate interdepartmental management staff to implement improvements.
• Oversees, directs and participates in the development and administration of the assigned Fleet annual budget; participates in the forecast of funds needed for adequate staffing, equipment, materials and supplies for replacement; performs cost-analysis, authorizes and monitors expenditures, and implements adjustments.

PERFORMANCE REQUIREMENTS (Knowledge, Skills, and Abilities):

Knowledge of:

• Principles of administrative management, including personnel rules, strategic planning, budgeting and effective employee supervision.
• Accounting principles, financial record keeping, and advanced analytical skills to perform cost/benefit analysis or employ other relevant financial tools for decision making.
• Theory, principles and practices of vehicle fleet cost control and preventative maintenance programs.
• Diagnostic and mechanical methods, materials, tools and standard trade practices of the automotive and heavy duty repair industry
• Advanced knowledge of computerized Fleet Management Software applications including GPS, replacement and fuel management systems.
• Principles, applications and physics of analog and digital electronics related to light and heavy duty mechanical operations and repair.
• Installation and removal of emergency public safety equipment such as mobile data terminals, power supplies, radios, lights, sirens and antennae in all types of fleet vehicles including land, air and water.

Skills In:

• Tracking and analyzing vehicle and equipment costs and usage patterns.
• Using electronic test equipment and software from all manufacturers of fleet equipment to diagnose vehicle codes and equipment problems and effect repairs, or to ensure proper performance.
• Reading and comprehending technical shop manuals, manufacturer’s specifications, and troubleshooting guides used in the installation and repair of equipment.

Ability to:

• Communicate effectively and establish positive and productive relationships with co-workers, managers, customers, contractors and suppliers.
• Apply technical solutions to day-to-day problems with a thorough understanding of both customer and technical issues to promote cooperation in a stressful environment. Includes ability to research, understand and interpret to others information in complex technical manuals, blueprints, legal codes, drawing, schematics, etc.
• Demonstrated ability to identify and serve customers through excellent written and oral communication skills to interact effectively with diverse groups of people.
• Exercise strong management skills including planning and organizing, problem analysis and decision-making, management control, time management, leadership, interpersonal sensitivity and relationship building to provide for enhanced levels of excellence.
• Willingness and ability to accept "on-call" status and respond to off-hours situations, perform evening and weekend assignments.
• Perform computer data entry and software operations and work effectively with multiple software applications such as: fleet maintenance systems, e-mail, word processing, or spreadsheets in a multi-task environment with frequent interruptions.
• Lead and respond effectively in emergency, hazardous, or other high stress circumstances.
• Ability and willingness to demonstrate the Public Service competencies of Service Orientation, Results Orientation, and Teamwork and Cooperation.
• Maintain consistent and punctual attendance.
• Ability and willingness to teach and apply safe working procedures.
• Physical ability to perform the essential functions of the job, including:
• Frequently operate a computer and read a computer screen or typewritten page;
• Frequently communicate verbally;
• Stand or sit for long periods of time;
• Move between work sites.
• Correctable vision, hearing, and manual dexterity to execute work to close tolerances and perform assigned tasks.
• Independently lift and handle moderately heavy components and equipment weighing up to approximately 65 lbs.

WORKING ENVIRONMENT:

• Work is performed primarily indoors in an office and at the Fleet Administration service facility, and may include extensive work at a computer workstation. Frequently interacts with co-workers and other city staff, as well as occasional interaction with members of the public. Environment includes a high range of noise and other distractors with everyday risks working around computer equipment and standard office equipment, as well as the everyday risks associated with automotive maintenance facilities.
• Work will also include outdoor work and visits to meet with other City personnel, contractors, and other persons. Occasional emergency repairs may take place outdoors or at a customer's work site. Field conditions involve exposure to heavy traffic, sustained elevated noise, and extreme weather conditions with risk of exposure to hazardous chemicals. Performs on occasion mechanical tasks in limited spaces and awkward positions. The person in this position independently lifts and handles a variety of moderately heavy components weighing up to approximately 65 lbs. Works weekends, Saturdays, holidays, or emergency shifts. May also require occasional travel.

Key Responsibilities:

General and Task Management

• Plan and co-ordinate logistics operations liaising with customers, internal stakeholders, suppliers, logistics providers and transportation companies.
• Manage and co-ordinate logistics including arranging transport, storage, delivery and arrange administration between suppliers and customers.
• Produce logistics schedules and reports and communicate updates and any concerns to relevant parties. Monitor quality, quantity, delivery times, and transport costs.
• Implement all processes to agreed standards and targets and support continuous improvement initiatives and identify areas of improvement.
• Update and report on delivery, inventory levels and dispatch requirements.
• Make recommendations in relation to optimal transport modes, routes or frequency. Track shipments.
• Assist in the selection of carriers/suppliers and keep all appropriate documentation and service level agreements.
• Monitor carrier performance and handle performance issues and concerns within capability. Ensure carrier compliance with company policies or procedures for product transit or delivery. Resolve problems concerning transportation, logistics systems, imports or exports or customer issues and refer to manager if and when required.
• Ensure that inventory levels are maintained at appropriate levels and review ways to reduce stock levels and make cost savings. Monitor stock movements. Keep track of slow moving and obsolete stock.
• Review opportunities for savings by removing waste or unnecessary steps in the logistics process. Utilize and input to IT systems in place, developing new working methods when appropriate. Ensure IT systems in place are maintained and accurate.
• Maintain performance metrics and reports in order to provide meaningful logistics information and as a means of measuring and evaluating performance.

Relationship Management

• Develop and maintain strong relationships with all involved in the logistics process.
• Act as contact point for the customer on all logistic and delivery matters and carry out any administration required.
• Provide reports to customers outlining issues such as tracking, delivery times, costs etc.
• Ensure compliance with import/export regulations/customs regulations and legal and health and safety requirements. Monitor customer packaging to ensure quality of goods during transportation.
• Monitor accuracy of labelling process to ensure correct parts/finished assemblies reach correct customers at the correct time.
• Assist with new business initiatives and projects and attend and contribute to review meetings.

Self-Management

• Adhere to any health, safety and environmental policies and procedures to ensure safety and wellbeing of self, other staff and visitors.
• Assertive, resilient and welcomes change. Engages interest and participation of others.
• Proactively contributes to the team. self-Aware, optimistic and has a collaborative approach to working with others.
• Shows moral courage, openness and honesty in all dealings. Self-Motivated and results orientated. Flexible and works well under pressure.

Skills and Attributes:

• Strong communication skills with the ability to form and maintain good relationships internally and externally. Strong interpersonal, negotiation and influencing skills.
• Commercial, financial and customer focus with a full understanding of how failure impacts costs, customer satisfaction and business reputation.
• Analytical with problem solving and organizational skills.
• Good planning skills with the ability to handle multiple projects through to completion and to manage competing priorities.
• Project management skills.
• Good team player.
• Excellent attention to detail skills.

Position Description

Duties and Responsibilities:

• Acting in the capacity of an account executive, this position has primary revenue generating and account development responsibility.
• Building a network of sales lead resources and developing new sales opportunities through knowledge of emerging growth areas, business influencers, cold calling, prospecting, target account management and managing existing client relationships.
• Utilizes a "solutions-selling" approach of developing customized solutions through identifying business needs, with a strong emphasis on building long-term customer relationships. Sales responsibilities include identifying and qualifying prospective new customers; preparing and delivering sales quotations; delivering sales presentations; managing customer relationships; supervising CAMs, AC’s and PC’s; providing customer feedback, as well as actively acting as the customers’ advocate to Interior Investment’s management and working within a defined sales territory. Performs additional responsibilities as requested.

Essential Functions:

• Coordination of all resources to focus on maximizing sales and profitability in a professional manner for those accounts that employment is managing. Meet or exceed annual sales goals.
• Coordination of and assumption of responsibility for all elements relating to the successful sale, such as design, order entry, acknowledgment verification, expediting, installation, invoicing and collection.
• Working in conformity with sales plans outlined by management and promptly and carefully maintaining reports as required by the Employer. Complying with all policies and directives of the Employer.
• Conducting all business in an ethical and professional manner, and implementing no policy of or giving no instruction to other salespeople or other employees of the Employer by which may conflict with accepted business ethics.
• Efficient planning for effective time utilization. Prompt and effective follow-up of assigned leads.
• Identification of prospective customer firms and the appropriate buying influence within customer firms.
• Contacting and securing of appointments with the identified buying influence within customer firms.
• Identification and qualification of the specific requirements of the customer firms. Accurate identification of customer pricing goals and delivery requirements.
• Develop and maintain strong relationships with all involved in the logistics process.
• Act as contact point for the customer on all logistic and delivery matters and carry out any administration required.
• Provide reports to customers outlining issues such as tracking, delivery times, costs etc.
• Ensure compliance with import/export regulations/customs regulations and legal and health and safety requirements. Monitor customer packaging to ensure quality of goods during transportation.
• Monitor accuracy of labelling process to ensure correct parts/finished assemblies reach correct customers at the correct time.
• Assist with new business initiatives and projects and attend and contribute to review meetings.
• Generation of accurate quotations, on all rentals, bid jobs, system jobs, jobs of an unusual nature, or major projects and orders with a gross profit margin of less than seventeen percent (17%), prior to submitting a quotation.
• Preparation of profitable and persuasive written proposals and professional presentations. Prompt confirmation of selling terms and delivery rates.
• Accurate and expeditious order preparation. Systematic management of orders through their delivery.
• Coordination of installation details, work order and post-installation services. Periodic follow-up to generate repeat sales and referrals.
• Production of adequate gross profit (in the Employer’s sole determination) on each order.
• Maintenance of sufficient call volume to provide an even flow of orders and income to the Employer.
• Achievement of goals and quotas set by the Employer, in its sole determination, after extensive discussion and review with the Employee.
• Maintenance of accurate records of all customers and prospective customers. Prompt submittal of call reports, forecasts and expense records.
• Maintenance of cooperative relations with all internal departments and fellow employees.
• Development of account profiles including, without limitation, names, specific locations and territories and divisions of national companies and strategic account plans for primary accounts, calls on all such accounts regularly, and delivery to management of detailed reports of same.

Position Description

Requirements:

• Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing. Has "thick skin" and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude. Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality.
• 1+ years of experience in a customer service or help desk capacity required. Some experience with multiline telephones, online ticketing systems, and personal computers helpful. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus. Experience with Internet Explorer, Microsoft Office, and Adobe Photoshop preferred.

Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Provide quality service and support in a variety of areas including, limited to: billing, placing print orders, and system troubleshooting. Troubleshoot customer issues over the phone.
• Use automated information systems to analyze the customer’s situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Responsible for compiling and generating reports as they relate to customer service surveys.
• The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for printed marketing materials. The representative will also explain how to use account features and solve customer application and Internet problems. The customer service representative will receive, document and resolve customer complaints.

Position Description

Front Desk Officer Job Overview

• In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical requirements for firm activities. Success in this role is demonstrated by maintaining the cleanliness and quality of front desk activities, as well as organizing supplies and documents.

Front Desk Officer Job Responsibilities and Duties

• Answers phone calls courteously
• Guides guests and issues guest badges
• Handles client complaints
• Files documents
• Maintains schedules
• Plans business travel
• Refills office supplies
• Receives deliveries
• Responds to customer inquiries

Front Desk Officer Job Requirements

• Excellent communication skills
• Proficiency in computer programs
• Planning and organizing abilities
• Exceptional interpersonal skills
• Exceptional interpersonal skills
• Multitasking abilities
• Efficient time management skills
• High school diploma or equivalent required